Shipping policy

At RAYLIFE, we are committed to delivering fresh, premium New Zealand seafood to customers worldwide with reliable, fast, and secure shipping services. Below is our detailed shipping & delivery policy for all international orders.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To preserve the maximum freshness of our seafood products, our team arranges packaging and shipment promptly with no unnecessary delays, ensuring your goods leave our warehouse in optimal condition.
2. International Shipping & Delivery Time
We offer worldwide international shipping for all seafood products. Standard international delivery generally takes 7–14 business days, depending on your destination country, local logistics efficiency and customs clearance progress. For customers with urgent needs, expedited rush shipping is available as an optional choice at checkout for faster delivery.
3. Transparent Shipping Fees
All shipping costs are calculated in real time based on your total order weight, package size and delivery destination. The exact shipping fee will be clearly displayed on the checkout page before you complete payment. There are no hidden charges or extra fees for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes or clearance fees, which are determined and charged by your local customs authority. These additional fees are the recipient’s responsibility.
We highly recommend all customers to check the local import regulations, tax standards and seafood entry rules of your country before placing an order, to avoid unexpected charges or delivery delays.
5. Professional Seafood Packaging & Shipping Protection
As a professional seafood supplier, we adopt food-grade, shockproof, fresh-keeping packaging for all products. Our customized insulated packaging effectively maintains low temperature during transit, prevents damage, leakage and spoilage, and fully protects the freshness and integrity of your seafood order.
For high-value orders, we provide optional shipping insurance at checkout. You can select this service to enjoy full shipping protection and shop with complete peace of mind.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and goods upon delivery. If you receive damaged packaging, leakage, deformed packages or defective products, please take clear photos/videos, refuse to sign for the package, and contact our customer support team immediately.
If you find any product quality problems after signing for the order, please submit a service request with valid evidence to us within 48 hours of delivery. Our team will verify the issue quickly and provide targeted solutions including replacement, refund or other after-sales services.
7. Customer Service Assistance
If you have any questions about order processing, shipping progress, customs clearance, freight charges or after-sales issues, our professional customer support team is always ready to help you. We will respond to your inquiries promptly and solve your problems efficiently.
Thank you for shopping with RAYLIFE! We keep optimizing our global logistics and packaging solutions to bring you a safer, faster and more reassuring fresh seafood shopping experience.