Contact Us

Have any questions about our seafood products, shipping policies, wholesale cooperation, order support, or customized service? Feel free to get in touch with our team. We are always here to provide professional and timely replies for all your inquiries.
Our Contact Information
Trade Name: RAYMOND ASHCROFT
Phone Number: +64 9 418 7526
Email Address: contact@raylife.shop
Physical Address: 54 Upland Road, Remuera, Auckland 1050, New Zealand
Working Hours & Response Time
We operate during standard New Zealand business hours. All email and message inquiries will be replied to within 24 working hours. For urgent order issues or consultation, please contact us directly via phone for faster support.
General Inquiries
We welcome retail purchases, wholesale cooperation, and long-term partnership negotiations. If you have product consultation, after-sales problems, or business cooperation intentions, please leave us a message through your Shopify store contact form or send us an email directly. We will provide you with detailed information and professional support at the first time.

Frequently Asked Questions

Quick answers to common questions

How can I track my order?

Tracking details will be emailed to you after your order is dispatched. If you need help, please use the contact form above.

What is your return policy?

Please review our Refund Policy for eligibility, timeframes, and return instructions.

Which payment methods do you accept?

Available payment methods are shown securely during checkout and in the footer of our store.

How can I contact you?

Send us a message using the contact form above and our team will respond as soon as possible.